Frequently asked questions.
Some answers to those all to familiar questions.
What services do you offer?
We provide domestic cleaning, gardening, and handyman services, including regular upkeep, deep cleaning, and small repairs.
How do I book a service?
You can book a service through our website’s contact form or by calling us directly on 07826 855 766.
Are your cleaning products eco-friendly?
We offer two different options for our cleaning services, ELF domestic services uses industry standard cleaners and detergents and ECO Cleaning by Emma exclusively uses carbon-neutral, environmentally friendly products.
Why do you only service the RG4 area of Reading?
We are a local company focusing on providing our services to the community that we belong to. We ride bicycles, walk or catch public transport. We are helping to reduce our carbon footprint.
How can I get a quote?
Contact us via our website or phone 07826 855 766 for a personalized quote based on your specific needs.
Are your staff trained and insured?
Yes, all our staff members are thoroughly trained and fully insured.
Do you offer one-time services or only regular contracts?
We offer both one-time services and regular maintenance contracts to suit your needs.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, bank transfers, direct debits, crypto and old fashioned money too.
What is your cancellation policy?
We require at least 24 hours’ notice for cancellations. Cancellations made less than 24 hours in advance may incur a fee.
Can I request the same cleaner or gardener for each visit?
Yes, we strive to send the same professional for each visit to ensure consistency and familiarity.
Do you provide your own cleaning supplies and equipment?
We can use your cleaning supplies or bring our own eco-friendly products. To minimize our carbon footprint, we do not provide heavy equipment like vacuums and mowers. Using your equipment supports our commitment to environmental consciousness. Our team commutes by bicycle, public transport, and walking to reduce emissions.
What should I do to prepare for a cleaning service?
Please ensure that the area to be cleaned is accessible and that personal items are put away.
How long does a typical cleaning session last?
The duration depends on the size and condition of the area. We provide estimated times during the booking process.
Are your services pet-friendly?
Yes, we are comfortable working in homes with pets. Please inform us in advance if you have pets.
Do you offer emergency handyman services?
Yes, we offer emergency handyman services for urgent repairs. Please contact us for immediate assistance.
What are your operating hours?
We operate Monday through Saturday, from 8 AM to 6 PM. We are closed on Sundays and public holidays.
How do I give feedback or make a complaint?
You can give feedback or make a complaint through our website’s contact form or by calling us directly. We value your input and strive to resolve any issues promptly.